Policies and Procedures

At Traitements Esthétiques (TE Clinic), we are committed to providing the highest standard of care and professionalism. These policies and procedures outline important information about our services, appointments, and client responsibilities. Please read them carefully before booking or receiving treatment.

1. Booking and Payments

Appointments are confirmed only upon receipt of a deposit payment. Deposits are non-refundable but may be transferred to an alternative appointment or treatment if at least 48 hours' notice is provided. The remaining balance is due on the day of your appointment and can be paid by cash, card, or other approved payment methods. Late arrivals of more than 15 minutes may result in a shortened appointment or rescheduling at the practitioner's discretion, with potential loss of deposit. No-shows will result in forfeiture of the full deposit amount.

2. Consultation Policy

All new clients must complete a comprehensive medical consultation form and undergo a face-to-face assessment before any treatment can be administered. This consultation allows our practitioners to evaluate your suitability for treatment, discuss your goals and expectations, and create a tailored treatment plan. The practitioner reserves the right to decline or postpone treatment if it is deemed unsuitable, unsafe, or medically inappropriate based on your health status or circumstances. Treatment results vary from person to person based on individual factors, and no specific outcome can be guaranteed.

3. Medical Disclosure

It is essential that clients disclose all relevant medical history, current medications, supplements, allergies, previous aesthetic treatments, and any existing health conditions prior to treatment. Accurate and complete information is critical to ensure your safety and the effectiveness of the treatment. Failure to provide truthful medical information may result in refusal of treatment, treatment complications, adverse reactions, or unsatisfactory results, for which TE Clinic cannot be held liable. If your medical circumstances change between appointments, you must inform us immediately.

4. Cancellation and Rescheduling

We require a minimum of 48 hours' notice to cancel or reschedule an appointment. This allows us to offer the slot to other clients waiting for treatment. Cancellations or rescheduling requests made with less than 48 hours' notice will result in the loss of your deposit. Missed appointments (no-shows) will also result in forfeiture of the deposit. Clients who repeatedly cancel or reschedule appointments may be required to pay the full treatment cost in advance for future bookings to secure their appointment.

5. Photography and Marketing Consent

Before and after photographs are routinely taken for clinical records to monitor treatment progress and maintain accurate documentation. These images are stored securely as part of your confidential medical record. If we wish to use your photographs for marketing, promotional, educational, or training purposes (including on our website, social media, or printed materials), we will obtain separate explicit written consent from you. You have the right to decline marketing consent without affecting your treatment. Consent for marketing use can be withdrawn at any time by providing written notice to the clinic.

6. Aftercare and Follow-ups

Following each treatment, clients will receive detailed verbal and written aftercare instructions specific to their procedure. It is the client's responsibility to follow these instructions carefully to minimise risk of complications, optimise healing, and ensure the best possible results. Complimentary review or follow-up appointments, if offered as part of your treatment package, must be booked and attended within the specified timeframe (typically within two to three weeks of the initial treatment). Failure to attend scheduled follow-ups may affect treatment outcomes and eligibility for adjustments or top-ups.

7. Age and Eligibility

All aesthetic treatments at Traitements Esthétiques (TE Clinic) are strictly for individuals aged 18 years and over. We do not provide treatments to minors under any circumstances. Valid photographic identification (such as a passport or driving licence) may be requested to verify age before treatment. Clients must also be in general good health and not have any contraindications that would make treatment unsafe or inappropriate.

8. Refund Policy

All treatments and products are non-refundable once provided or administered. Deposits are non-refundable but may be transferred to an alternative appointment with sufficient notice. Refunds will not be issued for dissatisfaction with aesthetic outcomes, as results are subjective, vary between individuals, and depend on numerous personal factors. In exceptional circumstances involving treatment error, proven negligence, or serious adverse reactions directly caused by practitioner fault, refunds or compensation may be considered on a case-by-case basis at the clinic's discretion.

9. Prices and Promotions

All treatment prices are subject to change without prior notice and will be confirmed at the time of booking. Promotional offers, special discounts, and limited-time deals are valid only during the stated promotional period and cannot be used in conjunction with any other offers or discounts unless explicitly stated. Gift vouchers have no cash value, are non-transferable, and must be redeemed within the validity period specified on the voucher. Unused or expired vouchers cannot be refunded or extended.

10. Liability and Practitioner Insurance

TE Clinic accepts no responsibility or liability for any loss, damage, injury, complications, or adverse reactions caused by client failure to follow pre-treatment preparation instructions or post-treatment aftercare advice. All our practitioners are fully qualified, registered with appropriate professional bodies, and covered by comprehensive UK medical aesthetics indemnity insurance. While we take every precaution to ensure safe and effective treatments, clients should be aware that all aesthetic procedures carry inherent risks, which will be discussed during consultation.

11. Client Conduct and Behaviour

We expect all clients to treat our staff, practitioners, and premises with respect and courtesy. Aggressive, abusive, threatening, or inappropriate behaviour towards staff or other clients will not be tolerated and may result in immediate termination of service, cancellation of future appointments, and refusal of treatment without refund. Clients attending appointments under the influence of alcohol or recreational drugs will be refused treatment and will forfeit their deposit.

12. Data Protection and Confidentiality

All personal and medical information provided to Traitements Esthétiques (TE Clinic) is stored securely and used only for medical, booking, and administrative purposes in full compliance with UK GDPR and the Data Protection Act 2018. Client information is treated as strictly confidential and will not be shared with third parties except where required by law or with your explicit consent. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

13. Complaints and Feedback

We are committed to providing excellent service and welcome your feedback. If you have any concerns, complaints, or suggestions, please contact us as soon as possible so we can address the issue promptly. We aim to resolve all complaints fairly and efficiently within 30 days. Details of our formal complaints procedure are available upon request.

14. Amendments to Policies

Traitements Esthétiques (TE Clinic) reserves the right to amend, update, or modify these policies and procedures at any time to reflect changes in our practice, legal requirements, or operational needs. The most current version will always be available on our website. By booking or receiving treatment, you acknowledge that you have read, understood, and agree to comply with these policies and procedures.

Last Updated: October 2025